We value complaints

We are committed to the needs and concerns of our customers or potential customers. We value complaints as they assist us to improve our services and customer service.

We set new standards in customer service to provide high quality insurance products and services... We care about your experience and feedback , please share it with us.

Complaint Policy and Procedures

Complaint Flowchart

Guide to register a complaint

Have a complaint? Let us Guide you to register one!

Register Complaints >>

Dubai Health Authority

Here you can access Dubai Health Authority's iPROMeS (Insurance Partner Relations Opinion Management e-System).

Visit official DHA site >>

AlDawliyah Insurance Services L.L.C